FAQ

Shipping:

Online orders typically will ship out within a week. For our house line, Elysium, all of the jewelry is handmade and sometimes made to order, which can take time for our production team to make. Please be mindful to reach out to us when you place your order if it is time sensitive. Oro is not liable for any lost, stolen, or unclaimed packages, please be sure your shipping situation is safe and secure to ensure proper delivery. 

Returns and exchanges:

We try our best to describe our items with relevant information and details, but please do email us if you have any questions. Because of the nature of gemstones, there sometimes can be slight differences in your piece than what is shown in photos, this is standard as no two gemstones can be exactly the same, but we will always choose the best ones for your jewelry.

If there is an issue with a piece you ordered, please email us (oroshoppdx@gmail.com) and we’ll be happy to help fix whatever problem you may be having. 

As a small business we offer store credit or exchanges for customers who would like to return items. We accept returns of unused items within 10 days of receiving your order, after 10 days all sales are final. All exchanged items must be sent back in original, unused condition with no signs of wear. We reserve the right to deny any unreasonable exchanges. Custom jewelry or one of a kind pieces are not eligible for returns. All items purchased using a promo code or items that were purchased on sale are considered final purchases and cannot be returned. Shipping and handling charges and taxes paid are not refundable. Customers are responsible for shipping costs. 

How to contact:

You can email us at oroshoppdx@gmail.com with any questions or concerns

We also have a brick and mortar store located in Portland, OR that you can always stop by during our store hours or give us a call at (503) 236-7513.  

Customs:

If something isn’t quite right for you (necklace needs to be longer, etc) please contact us and we can almost always adjust something to fit your needs if it is from our house line (Elysium).

For all questions regarding custom work, direct them to our shop email: oroshoppdx@gmail.com